Interactive Voice Response (IVR)

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IVR is an automated phone system with call routing capabilities.

It allows customers to interact with a computer before being connected to a representative. This technology works in tandem with Automatic Call Distribution, typically found in a call center.

With Zenda, you can construct a full IVR-TREE that reflects your organization services, with multi-levels options and menus, where caller can be classified and easily directed to the proper destination.