Direct Inward System Access (DISA)

If you want your agents to dial customers from outside your organization (e.g. from agent’s home), but dot that throw your organization’s trunk lines so that customer see you buiseniss number on his phone (instead of agents home phone number); then Zenda DISA is your way to go!

Zenda DISA not only display your business phone number to your customer; but also assures that any call to customer is done throw your Call Manager system, in which you can trak, monitor, record, and measure your agent/organization Service Level.